Refund & Cancellation Policy
Appointment Cancellation
Patients may request cancellation of their appointment up to
24 hours before the scheduled consultation.
Refund Eligibility
Refund requests may be considered under the following circumstances:
- Duplicate payment made by the patient
- Technical payment errors resulting in incorrect charges
- Consultation not provided due to service provider-related issues
- Approved cancellations made within the permitted cancellation period
Non-Refundable Cases
Refunds will generally not be provided in the following situations:
- Consultation has already been completed
- Patient fails to attend the scheduled consultation
- Cancellation request is made after the scheduled appointment time
- Dissatisfaction with medical advice or consultation outcomes
- Fertility treatment outcomes
- Pregnancy outcomes
- IVF results
- Any other medical outcomes or treatment-related results
Refund Processing
Approved refunds will be processed within
7–10 business days
through the original payment method used during the transaction.
Rescheduling
One rescheduling request may be accommodated based on appointment
availability and operational considerations.
Additional rescheduling requests may be reviewed on a case-by-case basis
and are subject to approval.